Terms and Conditions

Advice and Guarantee

The manufacturers guidelines on any fabric we supply and fit are to be adhered to, if you have any queries we can advise on this.

Leather is a natural product and as such the hides may show natural marks or scars, also depending on the supplier colour and texture variation may vary from different samples you look at again please contact us if you have any queries.  Unless specifically advised otherwise, all required FR treatment will be to UK domestic upholstery standards.

Fabrics supplied by the customer must meet British Fire Regulations.  Quality Lounge Suites is not liable for any furniture with fabric that does not adhere to British Fire Regulations.

The customer is responsible for their supplied fabric being suitable for the use it is intended.

For Certain pieces Quality Lounge Suites can provide a barrier cloth inter lining depending on where the piece is to be used.

All structural issues such as the frame & springing, Mechanisms are guaranteed for 2 years.

Wear and Tear and Damage Guarantee

Quality Lounge Suites will endeavour to repair the fabric on our Sofas and Chairs that has abnormal wear and tear due to an issue with the fabric itself.

Quality Lounge Suites is not responsible for damage caused by the following:

• Furniture not being used for it’s intended purpose.
• Damage caused by hot liquids and food spillage.
• Damage caused by sharp, rough implements.
• Damage caused by fire.
• Damage caused by pet and animals.
• Damage caused by standing and jumping on the furniture.
• Damage caused by neglect.
• Damage caused by poor / no cleaning / wrong cleaning products.
• Damage caused by moving furniture around without due care.
• Damage caused by moving furniture from one premise to another.

 

Disclaimer for Velvet and Silk

Some silks and velvets made from cotton and silk can be marked by the slightest touch.  As all our furniture is handmade, the handling of fabric is unavoidable although great care is taken to minimise any disruption to these fabrics Quality Lounge Suites does not accept responsibility or liability for the condition of these fabrics when used during manufacture.

Trade Accounts

We offer trade accounts with Credit (once we have been working with you for a while then we will offer Credit based on the relationship)

Delivery

All Lead times will vary on each product, please check with us to be certain on a lead time

For delivery purposes we can manufacture our furniture for assembly on site in case you have restricted access to your premises. It is vital however that you give us this information when placing the order as later changes to the design are chargeable.

In all events the limits of liability for any fault or defect shall not exceed the purchase price of the item.

We cannot accept any liability for delays caused by any circumstance beyond our control.

Any delivery date quoted is a genuine estimate and shall not be legally binding on the Seller.

Time of delivery shall not be the essence of the contract.

In the event of us being unable to supply goods subsequently to receiving an order. we shall not be liable for any incidential or conseqentuial loss arising.

It is your responsibility to ensure the goods delivered are as ordered and that they are of satisfactory quality.

We cannot accept any liability for delays caused by any circumstance beyond our control. For delivery purposes we can manufacture some our furniture for assembly on site incase you have restricted access to your premises. It is vital however that you give us this information when placing the order as later changes to the design are chargeable.

Lead Times

Large items such as dining tables / Sofas / TV units:  8 – 12 weeks

Smaller items: 1 week depending on stock availability

All items may vary due to changeable circumstances, however we will inform you of any delays.

Shipping Fees

Shipping fees are included

Returns

We hope you are happy with your purchase however if you are not please note the following terms.

If you have any fault due to poor manufacture we will repair or replace your furniture at no cost to you. We will only replace like for like, you cannot change any of the sizes, fillings or fabric. This guarantee excludes normal wear and tear. Changes can be made at an extra cost, please request a quotation.

We reserve the right of discretion, to accept/or refuse the return of any goods supplied.

It is your resposibility to ensure that all goods returned are properly packed and returned in good condition. Damaged goods cannot be accepted for credit. If you return the goods and upon examination we find that there is a discrepancy in the reason stated why you returned the goods then we reserve the right to refuse the credit.

If a fault is discovered after the goods have been exported out of the UK by you, it is your responsibility to return the goods to the UK at your cost for inspection. If a repair or replacement is produced by us we will only deliver the goods to a UK destination. If you then wish for the goods to be exported, it will be your responsibility to do this at your cost.

 Risk & Title

a ) Risk of the goods shall pass to you on delivery but goods shall remain our property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared our account.

b ) Until you become the owner of the goods you shall not sell the goods or part with possession of the goods.

c ) We may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession.

 

Bespoke Orders

Acceptance of bespoke design must be confirmed in writing prior by you prior to the production of furniture, this is to avoid any misunderstandings between the parties.

We will provide an estimate of the time taken to complete a particular job depending on the complexity of the design and the materials to be used.

If you are providing us with an image we cannot guarantee an exact match unless we are provided complete technical drawings. Client drawings produced by us for signing off will be charged at £30 per hour for each drawing.

We reserve the right to alter dimensions to ensure the look for the final design and comfort.

Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let us know at the time of ordering.

 

Cancellation

In the event that you cancel an order, you will be responsible for all the costs incurred by the Seller up to the point of cancellation. All cancellations must be notified in writing.

Every effort is made by us to offer the highest possible standard of service. However in the event of any dispute English law governs this contract.

In the event that you cancel an order, you will be responsible for all the costs incurred by the Seller up to the point of cancellation.

All cancellations must be notified in writing

Every effort is made by us to offer the highest possible standard of service. However in the event of any dispute English law governs this contract.